Terms & Conditions

Terms & Conditions


Quotes given will expire, if not accepted within 7 days.


Email or Phone

It is the customer's responsibility to ask for a quote.
It is the customer's responsibility to verify their request has been confirmed or denied.
Different rates apply for special events/days such as AFL Grand Final, Grand Prix, Spring Racing Carnival, Christmas Day, New Years Eve/Day, Good Friday, Easter Sunday and most public holidays.
Credit card details must be provided when making a reservation in order to secure the booking. No credit card details, booking will not be confirmed. 
Card will not be charged unless requested by the customer or if there is a late cancellation/no show.

Extra Charges Apply:

  1. Waiting time will be charged extra.(Except for airport transfers)
  2. Late night surcharge of 30% applies for bookings between 10:00pm and 6:00am.
  3. $10.00 parking fee applies for domestic airport pick ups.
  4. $25.00 parking & waiting fee applies for international airport pick ups.
  5. Diversions from a direct transfer will result in additional charges.
  6. $25.00 fee per baby seat and/or booster applies.
  7. Tolls are included in the price when quoted.
  8. Passengers are responsible for any damage or soiling they cause to the interior and or exterior of the car whilst on hire to them, and will be charged accordingly for any cleaning, detailing, repairs and time off the road in order to restore the car back to its pre hire condition. 

No show and or Cancellation of booking:

Weddings            – 1 Month
Special events     – 1 week
Dinner transfers  – 24 hours
Airport transfers  – 24 hours

- Failing to do so will result in the full amount of the transfer being charged.
- No contact with the customer (No Show), will result in the full amount of the journey to be charged.

Methods of payment:

Invoice – prior arrangement must be made.
Credit cards – Amex, Diners, M/Card, Visa.
Eftpos – available in all our cars.

Pre-pay – Electronic Funds Transfer or Credit Card- Invoices attract an accounts fee.

- All credit cards attract a 5% processing fee, as in the taxis.
- Invoices attract an accounts fee.

Cash , Money transfers & EFTPOS*, Credit cards* and PayPal'
We accept All major cards.

All credit cards and eftpos incur a 5% processing fee.
Cash or Money Transfer.

All direct deposit payments to be made to:

Ontime Corporate Cars & Chauffeur Hire
Bank: ANZ Bank
BSB: 013 - 226
Account No: 1930 02984


Ontime Corporate Cars & Chauffeur Hire reserves the right to change, update or modify these Terms and Conditions, at any time without prior notice.